Any author who has dealt with "author services" in an effort to self-publish their work is well aware how many companies are out there, competing for our limited and hard earned dollars. Many of those companies are best described as "wolves" looking to prey on unsuspecting authors.
Others are reputable and provide excellent service and a reasonable price. One such company is eBook Architects.
I have reviewed them in the past and posted a positive review.
Recently I needed to have two of my files sent to me again, and to my horror, I found a misspelling on the title page of one of my books. It was my last name no less.
I e-mailed the good folks at eBook Architects and asked for the files and how much it would cost to have the misspelling corrected.
Not only did they resend the files I requested at no charge, the made the correction in spelling at no charge and sent me the corrected file.
Keep in mind, I offered to pay for the correction as I considered it my fault.
If I wasn't already a loyal customer when I need to pay for a book to be converted to Kindle and ePub files, I am now.
eBook Architects could have charged me or taken their own sweet time in getting the files and the corrected file to me. I received the files within two days of my request. In this day and age, when getting the run around is the norm, it is nice to get that kind of service.