Since the world of self-publishing is changing so quickly, be it POD or eBook, sometimes even the most stubborn and prideful of us (I am referring to myself) must resort to actually asking someone for help or an answer.
CreateSpace has made this easy with the Call Me feature. Every time I have used this feature I have had my question answered. If the person on the other end of the phone did not know the answer, they found someone who did.
By the way, when they mean right now, they call the minute you click your mouse!